Refund policy
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and unworn.
- All original tags, labels, accessories, and packaging must be intact.
- A valid order ID, invoice, or proof of purchase must be provided.
2. Valid Reasons for Return
Returns are accepted only under the following conditions:
- The product is damaged or defective.
- The wrong item, size, or color was delivered.
- The product received is different from what was described.
- Missing items in the package.
3. Non-Returnable Items
The following items are not eligible for return:
- Innerwear and socks (due to hygiene reasons).
- Customized or personalized products.
- Sale or clearance items.
- Used, worn, or washed products.
4. Exchange Policy
- We offer free size exchange (one time per order).
- Exchanges are subject to stock availability.
- If the requested size is not available:
- Refund will be provided.
- Orders must be returned within 7 days of delivery, and the exchange or replacement product will be delivered within 5–7 business days.
5. Refund Policy
- Refunds will be processed to the original payment method.
- Processing time: 5–7 working days after approval.
Note:
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
6. Return Process
- Customer raises a return request via website, WhatsApp, or email.
- Share product images (mandatory for damaged/defective items)
- Request will be reviewed within 24–48 hours.
- Reverse pickup will be arranged.
- After quality check, refund or exchange will be processed.
7. Important Notes
- Returns will not be accepted after the return window expires.
- Refunds are issued only after successful quality inspection.
- No return or exchange will be accepted for fit or preference issues.
📞 CONTACT INFORMATION (For All Policies)
Kinder Mòx
7/B14, First Floor, Doha Center
Cherukunnu P O, 670301
Kannur District, Kerala, India
📞 +91 77366 08143
📧 care@kindermox.com
